MV Jewelry Exchange

FAQ

Frequently Asked Questions

Quick answers for walk-in sellers in Moreno Valley and the Inland Empire.

How do you determine the price?

We check live spot pricing, test purity, and weigh your items in front of you so you can see exactly how we calculate your offer.

Do I need an appointment?

No appointment is required. Walk-ins are welcome Monday through Saturday from 10AM to 5PM, and Sundays from 11AM to 4PM.

What forms of payment do you offer?

We pay cash the same day for qualifying items after appraisal and agreement.

Do you buy broken jewelry?

Yes. We buy broken gold and silver jewelry, even if it is missing stones or has damaged clasps.

Do you buy watches?

Yes! We buy luxury watches including Rolex, Cartier, Audemars Piguet, Patek Philippe, Omega, and other high-end timepieces.

Is there any obligation to sell?

No. Every appraisal is free, and you can decide after you see the offer.

What is the difference between 10K, 14K, 18K, and 24K gold?

The karat number tells you how much pure gold is in the piece. 24K is pure gold, 18K is 75% gold, 14K is 58.3% gold, and 10K is 41.7% gold. Higher karat means higher value per gram.

How often do your prices change?

Our prices are tied to the live gold and silver spot market, which moves throughout the day. The price we offer reflects the current market rate at the time of your visit.

Can I get a quote over the phone or online?

We can give you a rough estimate based on description, but the final offer requires an in-person appraisal so we can test purity and weigh your items accurately.

Do you buy gold-plated or gold-filled items?

We focus on solid gold and silver. Gold-plated and gold-filled items contain very little actual gold and typically are not worth enough to purchase.

What if I disagree with the offer?

No problem at all. Every appraisal is free and there is zero obligation. You can take your items and leave anytime. We never pressure anyone to sell.

How is silver valued differently from gold?

Silver is priced per ounce like gold but at a much lower spot price. We buy .999 fine silver at full silver spot rates and .925 sterling silver at 92.5% of spot. Condition does not matter.

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