Frequently Asked Questions (FAQs)
Can I sell my jewelry if I don’t have the original paperwork?
Yes, you can. Our expert appraisers can evaluate your jewelry based on its inherent qualities and current market values.
How do you determine the value of gold and precious metals?
We assess the purity, weight, and the current market rate for gold and precious metals to provide you with a competitive offer.
What types of payment do you offer for items I sell?
We provide immediate payment via cash or bank transfer, depending on your preference and the transaction size.
Do you offer resizing and other jewelry services?
 Absolutely. We provide resizing, repairs, and maintenance services to keep your jewelry looking its best.
Can I buy jewelry online and pick it up in-store?
Yes, we offer an in-store pickup option for online purchases. Just select the option at checkout and visit us to collect your item.
What is your return policy for online purchases?
Online purchases can be returned within 30 days, provided they are in their original condition. Custom and resized items are final sale.
How can I ensure the jewelry I buy from you is authentic?
Every piece of jewelry is rigorously inspected and certified for authenticity by our team of experts.
Do you offer financing or layaway options?
We do offer a variety of financing and layaway plans to make purchasing easier. Please contact us for more details.
How do I care for my jewelry to keep it in excellent condition?
We recommend regular cleanings and inspections. Avoid exposing jewelry to harsh chemicals and store it in a lined jewelry box.
Are appointments required to sell or view jewelry?
While appointments are not required, they are recommended to ensure you receive dedicated time with our experts.